Privacy Policy

Who we are

Flygraq (“we”, “us”, “our”) is a digital agency offering web design, app development, branding, SEO & GEO, paid advertising, email marketing and automation services. This policy explains how we handle personal information when you visit flygraq.com or contact us.

If you have any questions about this policy, email us at service@flygraq.com.

Information we collect

We only collect what we need to reply to you and to run this website:

• Information you give us: when you use our contact form or email us, we receive your name, email address, company or website, the service you’re interested in, your budget range and your message.
• Technical information: like most websites, our hosting provider automatically records basic technical data such as your IP address, browser type, device and the pages you visit. This helps keep the site secure and working properly.
• Cookies: we use a small number of essential cookies so the site works. Analytics or marketing cookies are only used if you accept them in our cookie banner. See the Cookies section below.

How we use your information

• To reply to your enquiry and prepare proposals or quotes.
• To deliver the services you hire us for and communicate with you about your project.
• To keep our website secure, prevent spam and fix technical problems.
• To understand how visitors use our website and improve it (only with your consent for analytics cookies).
• To meet legal, tax or accounting obligations.

We do not sell your personal information, and we do not use it for automated decision-making.

Legal basis

Where data protection laws such as the GDPR apply, we process your information because you asked us to (to take steps before entering into a contract), because we have a legitimate interest in running and protecting our business, because you gave consent (for example, to analytics cookies), or because the law requires it.

Who we share it with

We only share information with trusted service providers that help us run our business, and only as much as they need:

• Website hosting and security providers.
• Email and communication tools we use to reply to you.
• Form, analytics and productivity tools connected to this website.
• Professional advisers (such as accountants) or authorities when the law requires it.

Some of these providers may store data outside your country. When that happens, we rely on providers that offer appropriate safeguards for your information.

Cookies

Cookies are small text files stored on your device. We use:

• Essential cookies that are needed for the website to work and to remember your cookie choice.
• Analytics cookies (only if you click “Accept”) that help us understand which pages are useful.

You can change your mind at any time by clicking Cookie settings or by clearing cookies in your browser.

How long we keep it

We keep enquiry emails and form submissions for as long as needed to respond and follow up, and project records for as long as needed for the project and for legal or accounting reasons. After that, we delete or anonymise them.

Your rights

Depending on where you live, you may have the right to access, correct, delete or download your personal information, to object to or restrict how we use it, and to withdraw consent at any time. To make a request, email service@flygraq.com. You also have the right to complain to your local data protection authority.

Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), access controls and up-to-date software. No method of transmission over the internet is 100% secure, but we work hard to protect your data.

Children

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.